top of page

SHIPPING & RETURNS

SHIPPING POLICY

Standard delivery within Australia

​

All goods are dispatched from Ipswich and are delivered by Australia Post.

​

Most orders are dispatched from us within 1-3 business days.

​

Due to the Covid-19 outbreak Australia Post are experiencing delays in their network. Upon dispatch we will send you a notification email and your order should arrive within 5 to 15 business days for standard delivery and 3 to 7 business days for express delivery.

​

Please note it can take longer to remote and regional areas. We rely on our delivery partners to successfully deliver within their recommended service time frames.

​

Patio Pals cannot be held responsible for delays within the Australia Post network.

​

For Australian standard deliveries, please see below shipping charges:

  • $15.00 postage and handling within Australia

​

Please contact Australia Post for any inquiries about your order, as once this leaves us, it is in the hands of Australia Post.

​

We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in Australia. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.

​​RETURN & EXCHANGE POLICY​

If you change your mind, unwanted or unused items may be refunded or exchanged within 30 days of purchase. Please

email patiopals@outlook.com 

 

If your order arrives less than perfect please provide a photo to patiopals@outlook.com so we can investigate and organise an exchange or refund. Please note we are unable to provide refunds or exchanges without the damaged items and proof of purchase.

CAN I CANCEL MY ORDER?

An order can only be cancelled up to the point it is dispatched. We pride ourselves in dispatching orders promptly, so to cancel please contact us immediately using our Contact form before the goods have left our control. You will receive an email advising you that your order has been dispatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.

bottom of page